Cancellation Policy
Non-invoiceable
Non-invoiceable cancellations are the ones made in the previous working day till 6 P.M. or before that. Any cancellation made after that time is invoiceable.
Cancellation Channels
Non-invoiceable cancellations are the ones made in the previous working day till 6 P.M. or before that. Any cancellation made after that time is invoiceable.
Subject or Header
When sending your cancellation request by email, please ensure the subject line includes the following: “Event Cancellation Request”.
When sending your cancellation request via Telegram, please do it in the General topic, adding the following header in capitals: “EVENT CANCELLATION REQUEST”.
When we cancel
Any cancellation made by us, in any circumstance, is non-invoiceable, in all situation, for everyone.
Re booking
Consultants and clients are free to negotiate the rebooking of invoiceable and non-invoicable events that were cancelled.
Range
These rules apply to all booked and rebooked events.
Tags
When booking events, we use tags to control the whole process. from the initial booking to the end of that particular events. These tags are used in the invoicing process.
Some are invoiceable others are not. They are described and displayed below as they are used practically:
Invoiceable Tags
- (DONE)
- (LATE CANCEL)
- (POSTPONED)
- (ST ABSENT)
Non-Invoiceable Tags
- (CANCELLED)
- (CALLED OFF)
- (HOLIDAY)
- (TC ABSENT)
Generic Tag
- (CHANGED)
Tag Description
- (DONE) Event realized
- (LATE CANCEL) Event cancelled after 6 P.M., in the previous working day
- (POSTPONED) Event postponed following a request from the client only
- (ST ABSENT) When a client does not show up on a scheduled event
- (CANCELLED) Event cancelled till 6 P.M., or prior to that, from the previous working day of the scheduled event
- (CALLED OFF) Event cancelled by your allocated consultant
- (HOLIDAY) National and regional bank holidays
- (TC ABSENT) When the consultant does not show up on a scheduled event
- (CHANGED) Event that has been rescheduled with the future date and time already set
For question, doubts, and suggestions, feel free to contact us using the form below: